Terms & Conditions

"The Royal Countess", "we", "us" and "our" refer to The Royal Countess by Zingara and Zingara Productions (Pty) Ltd, the operator of this booking platform.

"Guest" means any person using the platform, making a booking, attending an event or receiving a ticket. "Platform" means this website, booking system, digital ticketing experience and related communications.

By using the platform, creating a booking, submitting an enquiry or guest review, making payment or attending an experience, guests agree to these Terms & Conditions and the related Royal Decrees displayed on this site, including the Privacy Policy and Cookie Policy.

If a guest does not agree with these terms, they should not continue with the booking, payment or review-submission process.

The platform uses essential browser technologies where required to provide security, preserve core functionality and operate booking, payment and ticket services. Optional analytics or marketing technologies are used only where implemented and permitted by the visitor's saved preferences.

Optional Analytics or Marketing consent is not a condition of using or booking through Zingara. More information is available in the Privacy Policy and Cookie Policy.

Guests must provide accurate names, contact details, guest numbers, dietary notes and any special requirements. The Royal Countess may rely on the information supplied to prepare seating, tickets, communication and operational service.

Guests must be legally able to enter into the transaction and must use the platform lawfully and respectfully.

Guests consent to receiving booking-related electronic communications, including confirmations, payment notices, tickets, reminders, table updates and service messages.

Electronic records generated by the platform may be used to confirm booking status, payment status, communication history and ticket activity.

This electronic contracting and communication process is intended to align with the Electronic Communications and Transactions Act, 2002 (ECTA).

The Zingara booking and operations platform software, source code, system architecture, workflows, interfaces, database structures, reporting logic and related technical materials are proprietary intellectual property owned by Kaden Damon (Pty) Ltd. Zingara and The Royal Countess branding, artwork, venue concepts and hospitality content remain the property of their respective lawful owners.

Zingara business records and customer data remain distinct from the platform software intellectual property and must be handled according to applicable privacy, confidentiality and business requirements.

Authorised staff access is limited to approved Zingara business purposes. Staff and other authorised users must keep platform, customer, operational and commercial information confidential and must not disclose, copy, extract, retain, distribute, reverse engineer, reproduce, replicate or use it to create or assist another system except where expressly authorised in writing.

Access credentials are personal and may not be shared. Platform access may be disabled or revoked when a staff profile is deactivated, authority ends, or security requires it. These confidentiality and authorised-use obligations continue after access ends.

Nothing in these terms prevents lawful use of a person's general skills, experience or information that is genuinely public, provided no confidential information, proprietary material, customer data or protected non-public platform elements are used or disclosed.

Guests may not copy, reproduce, adapt or commercially use platform content without written permission.

The Royal Countess takes reasonable care to provide a secure, accurate and reliable booking experience. However, the platform may occasionally be affected by internet service issues, payment provider availability, browser behaviour or operational interruptions.

To the fullest extent allowed by law, The Royal Countess is not liable for indirect loss, loss of opportunity, technical interruption or guest-side errors, except where liability cannot legally be excluded.

Guests agree to indemnify The Royal Countess against loss, damage, claims or costs caused by unlawful use of the platform, inaccurate information, misuse of tickets, breach of these terms or conduct that affects other guests or the venue.

The Royal Countess will not be responsible for failure or delay caused by events beyond reasonable control, including severe weather, power failure, venue emergency, acts of government, public disorder, supplier failure, network disruption, payment provider outage or other unavoidable events.

These terms are governed by the laws of the Republic of South Africa.

Guests are encouraged to contact Guest Services first so that concerns can be resolved promptly and professionally. If a dispute cannot be resolved informally, it may be handled through the appropriate South African legal or consumer protection process.

If any part of these terms is found to be invalid or unenforceable, the remaining terms continue to apply.

These Terms & Conditions, together with the related Royal Decrees, form the agreement that governs use of the platform and guest bookings. The Royal Countess may update these terms when operational, legal or payment requirements change.