Royal Decrees
Legal Centre
The official policies, terms and information governing your experience with The Royal Countess.
Terms & Conditions
The general terms for using The Royal Countess by Zingara booking platform.
Read PolicyBooking Terms
Booking-specific terms covering reservations, seating, tickets, delivery and venue entry.
Read PolicyBooking & Cancellation Policy
The policy for booking changes, cancellations, refund review and event changes.
Read PolicyPayment Terms
Payment terms covering ZAR transactions, PayFast processing, deposits, security and confirmation.
Read PolicyPrivacy Policy
How guest, booking, staff and communication information is handled under POPIA.
Read PolicyCookie Policy
How cookies and local browser storage support the Zingara platform.
Read PolicyAccess to Information (PAIA)
Access-to-information guidance for PAIA requests and official records.
Read PolicySecurity
Security information covering HTTPS, PayFast, PCI DSS, 3D Secure and guest payment safety.
Read PolicyContact & Company Information
Official guest services, booking, company and information officer details.
Read PolicyAccepted Online Payment Methods
Online payments are processed securely by PayFast by Network with supported Visa, Mastercard, Apple Pay, Samsung Pay, Verified by Visa and Mastercard SecureCode flows.